Shipping & Returns
Shipping Policy
Welcome to Crafted by Alison's shipping policy section.
I believe in transparent communication to build trust with my customers and ensure their loyalty.
All orders are shipped via Australia Post so are subject to their timelines & costs.
All care is taken when packaging your order but no responsibility can be taken once it is handed over to Australia Post. If there should be an issue with the condition of your product when it arrives, please contact me so that we can discuss how to proceed.
Return & Exchange Policy
At Crafted by Alison, I want you to be completely satisfied with your purchase.
As all of my products are made to order, exchanges are not possible.
If you are dissatisfied with a product once it has arrived, please contact me directly to discuss how we can resolve the issue.
Crafted by Alison's return & exchange policy also reflects my commitment to ensuring that my customers have a seamless and enjoyable shopping experience with me.